Lifeline

Service overview

Lifeline is designed to support the independence of people living with long-term health conditions or disabilities, reassuring them that they always have someone to help them in an emergency.

When you choose Lifeline, you will receive a lightweight pendant which can be worn around your neck or on your wrist.

In an emergency, simply press the pendant button and the Lifeline Unit will call through to the monitoring centre where you are able to have a 2-way conversation with an experienced operator through the built-in microphone and speaker within the unit. From there, they will decide on the most appropriate action to take, from basic advice to contacting a family member, friends, carers, the Wellbeing Response Service* or in extreme circumstances, the emergency services.

*Extra charges apply

Pricing

This service is available from as little as £4.25 per week for a basic package.

Prices as of April 1^st 2024

How do I apply?

Please complete the lifeline application form. (PDF) [128KB] (opens new window)

There are no eligibility criteria for the service; the service can be particularly beneficial for anyone who feels vulnerable and just requires that extra reassurance that the Lifeline System can offer.

For more details, please call 01507 601111 or email telecare@pspsl.co.uk

Move to digitalisation

The UK's phone infrastructure is changing; by 2025 telecom companies will have switched off their analogue telephone network and transferred all of their customers to digital phone lines.

The requirement to upgrade systems to digital has been driven largely by the ongoing digital upgrade of the UK telecoms network. Whilst Telecare providers are reacting to the market circumstances, bred from necessity, rather than choice.

How will this affect you?

If you are new to Lifeline and have joined us within the last 6-12 months, then there is nothing to worry about, you will either be having, or have had installed, a digital unit supported by multi-Sim technology.

However, some of our longer-term customers will still be receiving an analogue service (calls received through a traditional, plug in, telephone service). If this is the case, then over the next 12 months PSPS will need to upgrade you to a digital unit, so as your service may continue un-interrupted.

Should customers not wish to upgrade, PSPS will continue to support you as long as your Telephone line remains analogue but must flag that at some point pre 2025 your service will cease to work.

Keep safe. Trust Lifeline.